city way


01634 845724


Open: 7:30am - 6:00pm



About us

Safeguarding Policy


We are committed the safeguarding and well-being of the children in our care. We intend to work together with parents, in the best interest of the child, to create a safe and secure environment for all children at the nursery. All practitioners have a crucial role to play in helping identify welfare concerns and indicators of possible abuse or neglect at an early stage.


We aim to create an environment where children are safe from abuse, and any suspicion of abuse is promptly and appropriately dealt with in accordance to best practice, relevant guidance and Working Together to safeguard Children 2015. This policy takes into account the Kent and Medway safeguarding Children Procedures. Procedures for safeguarding children are in line with Kent and Medway Safeguarding Children Procedures that may be accessed at A copy of “What to do if your worries about a child being abused” 2015 is available and displayed for all staff and parents/carers to read. This may be downloaded from 

British Values


City way day nursery promotes British values through actively upholding the values of democracy, rule of law, individual liberty, mutual respect and tolerance for others with different faiths and beliefs.



• Encourage turn  taking

• Respecting others opinion and values

• Allowing children to choose what they would like to play with, to value their choices.

• Follow children choices through a show of hands when deciding on the home corner theme, what story to read etc.

• Adults to role model respecting and valuing others opinions.



Rule of Law

• Promoting understanding right from wrong by reminding children of the nursery rules

• Staff to role modelling empathy, to increase children understanding to be aware of others feelings.  

• Adults to set an example of appropriate behaviour for children to follow.



Individual liberty

• Children to judge risks for themselves in a safe environment.

• Allowing children to take appropriate risk’s through play to build children’s confidence.

• Promote and environment where children build their independence, serving own drinks and meals.

• Value children’s questions and opinions to promote an environment where children feel confident to ask questions, which would contribute to children’s thinking skills.

• Include exploring feeling in every day discussions, small group discussions around going to school, what makes us happy/sad.

• Encourage children to value others who may have different opinions.



Mutual respect and tolerance

• Provide resources and activities to respect diversity, for instance multicultural books, music, instruments, books around additional needs to avoid stereotyping.

• Encourage children to respect own cultures and respecting others by including stories, discussions and activities around other faiths and celebrations to promote diversity.

• Encourage discussions around children home experiences, for instance celebrations at home.

• Children take part in outings into the local area to engage with the wider community.



In current times, it is increasingly more important to have fool proof security procedures for the pickup and drop off of children. This is not only to protect the children within our care but also the Staff of the Nursery. Please challenge anyone entering the building and call a member of Staff if you have any doubt.


All individuals named on the admission form who are authorised to collect your child must be introduced in person to the Child's Keyworker or Manager. If this is not possible then on their first visit they must bring some identification which includes a photo e.g. Passport or Driving licence.


In the unlikely event that none of your authorised persons are able to collect you child the following procedure must be followed:


• Contact the Nursery Manager, Deputy or Keyworker & give a full description of the Person and their name.


• Agree a password with them to be used on this occasion only, which you must pass on to the person picking the child up. They must bring identification with them showing a photo.


• When the person arrives, identification will be checked against the description given and the correct password given.

See full safeguarding policy



If I have an accident at Nursery it will be brought to you attention by a member of Staff and you will be asked to sign 'The Nursery Accident form'. It may seem trivial or unimportant but it is a legal requirement that it is signed.

Promoting Good Behaviour


• Children will be given opportunities to control their own learning environment.


• Staff will encourage Children to take responsibility for their choices and become self-disciplined.


• Children will be given the chances to voice an opinion, consider options, make choices.


• Children will be helped to understand rules by picture clues which will be displayed prominently. These will be used at circle time/registration and then used as reminders in whole groups or one to one.


• Staff will phrase the rules positively keeping them simple and as few as possible.

Behaviour Management


We believe that children and adults flourish best in an ordered environment in which everyone knows what is expected of them and children are free to develop their play and learning without fear of being hurt or hindered by anyone else. We aim to work towards a situation one which children can develop self-discipline and self-esteem in an atmosphere of mutual respect and encouragement.


In order to achieve this:


• All adults will try to provide a positive model for the children with regard to friendliness, care and courtesy and to offer strategies for handling any conflict.


• Rules governing the conduct of the group and behaviour of the children will be discussed and agreed within the nursery and explained to all newcomers, both children and adults.


• Adults in the nursery will praise and endorse desirable behaviour such as kindness.


When children behave in unacceptable ways:


• They will be given one-to-one adult support in seeing what was wrong and how to copy more appropriately.


• Children will never be sent out of the room by themselves.


• Physical punishment, such as smacking, shaking will be neither used nor threatened.


• Techniques intended to single out and humiliate individual children such as the 'naughty chair' will not be used.


• Physical restraint, such as holding, will only be used to prevent physical injury to children or adults and/or serious damage to property. Any significant event of this sort will be recorded, and the parent informed the same day.


• In cases of serious misbehaviour, such as racial or other abuse, the unacceptability of the behaviour and attitudes will be made clear immediately, but by means of explanations rather than personal blame.


• In any case of misbehaviour, it will always be made clear to the child or children in question that it is the behaviour and not the child that is unwelcome.


• Adults will not shout, or raise their voices in a threatening way.


• Adults in the pre-school will make themselves aware of, and respect, a range of cultural expectations regarding interactions between people.


• Any behaviour problems will be handled in a developmentally appropriate fashion, respecting individual children’s level of understanding and maturity.


• Recurring problems will be tackled by the whole nursery, using objective observation records to establish an understanding of the cause.


• Adults will be aware that some kinds of behaviour may arise from a child's special needs.

Complaints Procedure


We aim to provide the highest quality education and care for all our children. We aim to offer a welcome to each individual child and family and to provide a warm and caring environment within which all children can learn and develop as they play.


We believe children and parents are entitled to expect courtesy and prompt, careful attention to their needs and wishes. Our intention is to work in partnership with parents and the community generally and we welcome suggestions on how to improve our group at any time. Many concerns can be resolved quickly in an informal approach to the appropriate member of staff. If this does not achieve the desired result the following procedures should be used.


How to complain

A parent who is uneasy about any aspect of the nursery provision would first of all talk over any worries and anxieties with the Manager.


If this does not have a satisfactory outcome within a couple of weeks, or if the problem recurs, the parent should put the concerns or complaint in writing to the Manager and Owner.


The next stage is to request a meeting with the Manager and or the Owner of the group. Both parents and the Manager should have a friend or partner present if required and an agreed written record of the discussion should be made.


Most Complaints should be resolved informally or at this initial stage.


If the matter is still not sorted out to the parent’s satisfaction, the parent should again contact the Manager. At this point, if parent and Nursery cannot reach agreement, it might be helpful to invite an external mediator, one who is acceptable to both parties, to listen to both sides and offer advice. A mediator has no legal powers but can help to help define the problem, review the action so far and suggest further ways in which might be resolved.


Staff or volunteers within the nursery will be available to act as mediator if both parties wish it.


The mediator will keep all discussion confidential. She/he will meet with the group if requested and will keep an agreed written record of any meetings that are held and of any advice she/he has given.


The involvement of a mediator represents the final stage in the complaints procedure.


The Role of the registering authority

In some circumstances, it will be necessary bring in the registering body, which has a duty to ensure laid down requirements are adhered to and with whom the nursery works in partnership to encourage high standards. The registering authority would be involved if a child appeared to be at risk or where there seemed to be a possible breach of registration requirements. In these cases both parent and nursery would be informed and would work with the registering body to ensure a proper investigation of the complaint followed by appropriate action.


We believe that most complaints are made constructively and can be sorted out at an early stage. We also believe that it is in the best interests of the Nursery and parents that complaints should be taken seriously and dealt with fairly and in a way which respects confidentiality.


Our registering body is OFSTED


Their Complaints line number is 0300 123 4666



We have a policy of confidentiality within the nursery which we ask both staff and parents/carers to respect and adhere to.

Refund Policy


Thank you for using City Way Nursery for your childcare.  If you are not entirely happy with the service that you have received, we are here to help, however City Way Nursery has a no refund policy other than in exceptional circumstances.  In the event that you are eligible for a refund, after investigation, this will be issued by card or cheque.